UPK: Player2Movie.exe Stops Working on Machine

(Doc ID 2318136.1)

Last updated on OCTOBER 16, 2017

Applies to:

User Productivity Kit - Version 12.1.0.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.0.0 version, Converter

When attempting to execute player2movie.exe on virtual server,
the following error occurs.

ERROR
-----------------------
Player2Movie.exe has stopped working


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a remote desktop connection
2. From desktop open shortcut to player2movie.exe


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete converting player packages to MP4 movie files .

Cause

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