Requisition Approval Notification is Not Available in the Worklist

(Doc ID 2318195.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Oracle Purchasing - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
Approver specified by "Change First Approver" does not receive the requisition approval notification.

wfstat output shows that an approval notification was sent to the user specified in "Change First Approver".
WF_NOTIFICATION.ORIGINAL_RECEIPIENT is the user specified in "Change First Approver", but WF_NOTIFICATION.RECIPIENT_ROLE is a different user.

Expected Behavior
Approver specified by "Change First Approver" receives the requisition approval notification.

Steps to Reproduce

  1. Login to iProcurement
  2. Enter requisition and proceed to In "Checkout: Review Approval List" page.
  3. Click "Change First Approver" button
  4. In New First Approver, enter user and Apply.
  5. Submit the requisition.

Cause

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