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Service Contracts Main Billing not Locking Counter Reading when there is Adjustment or Reset (Doc ID 2318720.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On : 12.1.3 version, Contracts Billing/Termination

Service Contracts Main Billing does not lock counter reading when there is adjustment or reset.

Counter reading used for billing should be locked

The issue can be reproduced at will with the following steps:
1. Create a contract and add a usage line.
2. Enter a meter reading for 1st cycle and bill the contract. Reading is locked.
l_initial_ctr_reading 1
After counter values X_value 17499
Cll IB Lock 29-JAN-15, Counter id 74424
Level S
Price Calculated: 19367.927
3. Enter a meter reading with an adjustment for 2nd cycle and bill the contract. Reading not locked even though call is made.
l_initial_ctr_reading 1
After counter values X_value 300
Cll IB Lock , Counter id
Level S
Price Calculated: 349.2
4. Enter a reset reading for next cycle and bill. No call for locking itself this time.
l_initial_ctr_reading 1
After counter values X_value -17700
Level S
Price Calculated: 19583.6
l_price_rec.PROD_EXT_AMOUNT -19583.6

The issue has the following business impact:
Billed readings are not getting locked. Customer process relies on knowing the locked read.


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