Payments are Getting Created as Unapplied Amount via iReceivables

(Doc ID 2318953.1)

Last updated on NOVEMBER 03, 2017

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 iReceivables Account Summary

Payments getting created with unapplied amount through iReceivables, the issue is happening for customers with access to multiple sites.
 

STEPS
---------------
Navigate Responsibility> iReceivables internal or iReceivables Account Management Responsibility

-- Customers Search
-- Query Customer
-- Click on Account summary link
-- Select on Transaction
-- Click pay
-- Do not make any payment for Site-1
-- Click on "Home tab"
-- Select Site 2
-- Click pay.
-- Click apply
-- The first invoice shows as unapplied amount and Receipts created with unapplied amount

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
     Payments appear as unapplied impacting the productivity

Cause

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