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Loan Payoff Error: Total Amount Of Loans Selected Does Not Equal Equal The Payoff Amount Of This Loans (Doc ID 2319233.1)

Last updated on JUNE 12, 2019

Applies to:

Oracle Loans - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When trying to payoff a loan, the following error occurs:

The total amount of the receipt selected does not equal equal the payoff amount for this loan. Please reselect receipts.

The screen shows that the receipts selected match the exact amount of the loan.

Steps to Reproduce:

Responsibility: Loan Agent
Navigation
: Loans Dashboard

  1. Select any loan, and process a payoff.
  2. Select receipts that match the loan amount.
  3. Submit the payoff.

Cause

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In this Document
Symptoms
Cause
Solution


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