Unable To Add A Subscription Line To A Contract With The Category Service Agreement
(Doc ID 2319349.1)
Last updated on OCTOBER 23, 2017
Applies to:Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.
If a Sales Order has Service item before a Subscription item, then the seeded contract creation program creates a Service Agreement and does not add the Subscription item to the contract. It fails with the following error:
Request ID : 62282115; Invalid value for the column RLE_CODE.; You must enter a value for column SUBSCRIBER Party Role (HEADER);
The issue can be reproduced at will with the following steps:
1. Open an Order where all order lines are closed.
Line 3.1 is a subscription item.
2. Reprocess order
3. Submit the order.
Notice that a line errors out.
Error details: Request ID : 62282115; Invalid value for the column RLE_CODE.; You must enter a value for column SUBSCRIBER Party Role (HEADER);
4. Review the contract.
Notice that the subscription item from order line 3.1 is not on the line.
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