Unable To Add A Subscription Line To A Contract With The Category Service Agreement

(Doc ID 2319349.1)

Last updated on OCTOBER 23, 2017

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

If a Sales Order has Service item before a Subscription item, then the seeded contract creation program creates a Service Agreement and does not add the Subscription item to the contract. It fails with the following error:

ERROR
-----------------------
Request ID : 62282115; Invalid value for the column RLE_CODE.; You must enter a value for column SUBSCRIBER Party Role (HEADER);


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open an Order where all order lines are closed.
Line 3.1 is a subscription item.

2. Reprocess order

3. Submit the order.
Notice that a line errors out.

Error details: Request ID : 62282115; Invalid value for the column RLE_CODE.; You must enter a value for column SUBSCRIBER Party Role (HEADER);

4. Review the contract.
Notice that the subscription item from order line 3.1 is not on the line.

Changes

 

Cause

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