Credit Memo from Return Order Matched to Incorrect Invoice Even Though Correct Invoice Selected

(Doc ID 2319698.1)

Last updated on OCTOBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Credit memos from Order Management are getting matched to incorrect invoice even though the correct invoice/order is selected at the time of Credit Order. Further review shows that credit memos are transferred to AR interface tables with incorrect reference line ID.

Changes

 

Cause

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