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Credit Memo from Return Order Matched to Incorrect Invoice Even Though Correct Invoice Selected (Doc ID 2319698.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Credit memos from Order Management are getting matched to incorrect invoice even though the correct invoice/order is selected at the time of Credit Order. Further review shows that credit memos are transferred to AR interface tables with incorrect reference line ID.

Cause

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In this Document
Symptoms
Cause
Solution
References


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