The Start Date For Rollover Fee Does Not Fall Into The Effective Dates For The Quote (Doc ID 2319739.1)

Last updated on JULY 14, 2020

Applies to:

Symptoms

On : 12.2.3 version

A contract was Booked and then some time later a Rollover Quote was processed and a new contract was created.

Some time after the new contract was Booked, it was Rebooked to change the Start Date.

When Validating the rebook contract, the following error is hit in the Process Functional Constraints QA Check:

ERROR
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The start date for Rollover Fee <Fee Name> does not fall into the effective dates for the Quote

STEPS
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The issue can be reproduced at will with the following steps:
1. Book, Bill and Accrue a Lease Contract.
2. Process a Rollover Quote and create a new contract with a Rollover Fee
  and process the Rollover until the new Contract is Booked and the old contract is Terminated.
3. Re-book the new contract to change the start date.

Step 3 cannot be performed the same day as step 2 as the quote needs to be effective to process the rollover,
but it must be expired to hit the error when rebooking the new contract.
For testing purposes set Quote Effective Days and Quote Effective Maximum Days to 1 in the Termination Quote Process Terms and Conditions.
This will allow the rollover to process and the rebook can reproduce the issue within a day or two.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are unable to rebook these contracts to change the start date.

Changes

Cause

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