Incorrect AR Batch Source Name for Claims Settled Using Credit Memo

(Doc ID 2319786.1)

Last updated on OCTOBER 23, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Claim Settlement

ACTUAL BEHAVIOR
---------------
Incorrect AR Batch Source Name for claims settled using credit memo

When user approves a claim, the claim information is imported to AR.
Trade management populates Open Interface with different Batch Source Name than the one that is configured for the Operating Unit in TM system parameters for the Claim

EXPECTED BEHAVIOR
-----------------------
Credit memo should be created with correct batch source when deduction is settled using credit memo as per trade management setups

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Created deduction and settle it
2. check the credit memo batch source data on AR interface tables



Cause

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