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Screen Readability Issues Caused in Agent Dashboard Due to Using Rich Text Editor In Notes (Doc ID 2320549.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Installation & Upgrade Issues

After have upgraded from 12.0.6 to 12.2.5. , the display of the existing note text is displayed as one line , so need to scroll to read the whole text.See many other readability issues

As in 12.0.6, to get the note text displayed in several lines, so can read the whole text without scrolling.

The issue can be reproduced at will with the following steps:
> login to Customer Support > Agent Dashboard page
> Select and click to open an existing SR
> under History tab > Service request note added , the text of the existing added note is long and displayed as one line, so need to scroll to read the whole text.




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