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Agent Dashboard: Screen Readability Issues Using Rich Text Editor In Notes (Doc ID 2320549.1)

Last updated on MARCH 18, 2019

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After upgrading from Release 12.0.6 to 12.2.5, the display of the existing note text is displayed as one line, so users need to scroll to read the whole text.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
> Login to Customer Support > Agent Dashboard page
> Select and click to open an existing SR
> Under History tab > Service Request Note added, the text of the existing added note is long and displayed as one line, so need to scroll to read the whole text.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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