26923506 Runtime, Hitting Cancel Within The UI Twice Gives Error

(Doc ID 2320903.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Configurator - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Runtime UI

When attempting to use the Cancel button in the User Interface (UI) twice, the following error occurs. This is happening for all models. The models work as expected when testing in the Oracle Configurator Developer application. The problem also occurs when going to the Preview Configuration screen and then hitting Cancel. The user must log out and back in to continue within the application.

It also appears that there is an unseen box onscreen.


ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.
oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.lang.IllegalStateException: java.io.IOException: response already commit
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1213)
at oracle.apps.fnd.framework.webui.OAPageBean.handleExceptionInFinalizeRequest(OAPageBean.java:5010)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to iStore responsibility
2. Enter a an ATO model in the cart
3. Click on the Configure button
4. Make some selections
5. Click on the Preview Configuration button
6. In this screen, click on the Cancel button
7. Error occurs


Cause

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