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Autoinvoice Error: The Bill To address id must exist in Oracle Receivables, and it must be assigned to the Bill To customer (ORIG_SYSTEM_BILL_ADDRESS_ID) (Doc ID 2320970.1)

Last updated on APRIL 08, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contracts Billing/Termination

Auto Invoice program is erroring out when processing credit memos:
ERROR
-----------------------
Error: Invalid bill to customer id (ORIG_SYSTEM_BILL_CUSTOMER_ID)
Error: The Bill To address id must exist in Oracle Receivables, and it must be assigned to the Bill To customer (ORIG_SYSTEM_BILL_ADDRESS_ID)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Auto Invoice Import program

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import credit memos. The interface records are erroring and needs to be updated manually in AR interface table

Cause

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In this Document
Symptoms
Cause
Solution


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