Field Service Tasks: java.lang.NullPointerException Error When Trying To Open From FS Portal or Agent Dashboard

(Doc ID 2321146.1)

Last updated on OCTOBER 27, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Oracle Customer Support - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When a user searches for a Service Request and tries to open a Task, a Java Exception error occurs.

- Field Service Debrief
- Parts (if task has parts).

## Detail 0 ##
java.lang.NullPointerException
    at oracle.apps.csf.portal.task.server.CsfTaskAMImpl.handleUIDisplayRule(CsfTaskAMImpl.java:1002)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:95)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
    at java.lang.reflect.Method.invoke(Method.java:620)
    at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
    at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
   [ ... ]

Changes

 Users started using a new responsibility.

Cause

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