Work Order Cannot Be created due to Scheduled Dates being out of calendar dates - Error No entry found for this date, calendar and exception_set_id

(Doc ID 2321154.1)

Last updated on OCTOBER 25, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms



When attempting to create a work order with asset activity (with maintenance routing and resources),the following error occurs.

Cannot create work order.

The work order creation log shows the following information

Starting EAM_GET_SHIFT_NUM
Enters eam_get_shift_wkdays1in24-OCT-2017forCP-Mon-70
Shift query executed
Exception raised.No entry found for this date, calendar and exception_set_id combination


The issue can be reproduced at will with the following steps:
1. Responsibility: Enterprise Asset Management
2. Go to work orders
3. Create WO with asset activity and save
4. Get error message as above


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms