CSXSRISR Form Doesn't Show Note Descriptions And Note Details After Upgrade From 11.5.10 To 12.2.6

(Doc ID 2321612.1)

Last updated on OCTOBER 26, 2017

Applies to:

Oracle Common Applications Calendar - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

CSXSRISR Form(service request form) on Workbench tab under Notes section doesn't show note descriptions and note details after upgrade from 11.5.10 to 12.2.6


Steps to Reproduce
===============
1. Navigate > Service > Service Requests > Create Service Requests > disable custom code > create new SR > save
2. On Workbench tab under Notes section create new note also enter description save notice description field NULL


What Works
==========
Navigate to Tools1 > Notes description is displayed as expected

Cause

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