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Incorrect Credit Amount Calculated upon Termination of Subscription Agreement Contracts (Doc ID 2321613.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

An incorrect credit amount is generated upon Termination of Subscription Agreement contracts if a Line or Subline on the contract had already been terminated..

Steps
1. Using a Service Contracts Manager responsibility.
2. Open a Subscription Agreement contract that is in Active status and has had a Line or Subline already Terminated.
3. Terminate the contract as of the Start Date.
4. The Credit Amount shown is not equal to the total amount billed on the contract.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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