Error Creating MFS User: ORA-00001: unique constraint (CSM.CSM_FND_LOBS_ACC_U2) violated

(Doc ID 2321909.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3  Mobile Field Service

When running the Manages Mobile Users (MMU) program to create a new MFS user the following error occurs.

ERROR
-----------------------
"User Creation Error: 400577 java.sql.SQLIntegrityConstraintViolationException: ORA-00001: unique constraint (CSM.CSM_FND_LOBS_ACC_U2) violated".

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login the Application.
2. Go to R) Mobile Field Service Administrator > Views > Requests
3. Run the "Manages Mobile Users" program with create user parameter.
4. Program completed with error.



Changes

 

Cause

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