My Oracle Support Banner

DATAFIX: Order Header Workflows Are Stuck At APPROVE_RETURN_ORDER_NTF (Doc ID 2321916.1)

Last updated on AUGUST 11, 2022

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
Due to incorrect Header and Line workflow assignment for RMA Order Type, RMA order headers are stuck at APPROVE_RETURN_PROCESS/APPROVE_RETURN_ORDER_NTF.

Expected Behavior
RMA order headers are not stuck at APPROVE_RETURN_PROCESS/APPROVE_RETURN_ORDER_NTF workflow activity.

Steps to Reproduce

  1. Assign Header Type:Order Flow - Return with Approval and Line Type:Line Flow - Return for Credit with Receipt
  2. Create RMA and receipt the order.
  3. Order Header workflow is stuck as APPROVE_RETURN_PROCESS/APPROVE_RETURN_ORDER_NTF.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.