Assignment Status Changing In Debrief Page Is Taking Time

(Doc ID 2321930.1)

Last updated on OCTOBER 27, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
Assignment Status changing in HTML debrief page is taking time

EXPECTED BEHAVIOR
-----------------------
The assignment status change should happen in few seconds

ISSUE SCOPE
-----------------
Issue is not specific to single task.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Apps and navigate to Field Service technician portal responsibility
2. Click on any task to update
3. Navigate to debrief tab and try to change the assignment status



Changes

 

Cause

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