TeleService: FRM-40105: Unable To Resolve Reference To Item CONTROL.INCIDENT_URGENCY_DESC

(Doc ID 2322253.1)

Last updated on OCTOBER 27, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Oracle Customer Care - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When trying to open the Create Service Request form, several pop-up windows open with the errors below.

Error:

FRM-40105: Unable to resolve reference to item CONTROL.INCIDENT_URGENCY_DESC.
FRM-41045: Cannot find item: invalid ID

Steps:

(R) Service
(N) Service Requests > Create Service Request

As soon as user tries to open the form, error appears.


Changes

Applied a Service cumulative patch.

Cause

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