Unable To Cancel Bank Transfer Payments

(Doc ID 2322523.1)

Last updated on OCTOBER 30, 2017

Applies to:

Oracle Payments - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Bank Account Transfer

Unable to Cancel Bank Transfer Payments
We are Unable to Cancel Bank Transfer Payments Settled Through Y and attached error occur,Please suggest a solution.

ERROR
-----------------------

Unable to perfom transaction on the record.
Cause: The record contains stale data. The record has been modify by another user.
Action: Cancel the transaction and re-query the record to get new data

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to Payables Manager> Payments> Entry> Payment Manager
2. Click on Payment Tab
3. Query the Payment
Paper Document Number: 10595189
Payment reference: 100350
Payee: Master Textile Mills Limited
Payment date: 29-Nov-2016
Payment Amount: 783,00.00 PKR
4.Click on Void
5. Enter the void reasons
6. Click on Apply.
7. Get error message


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cancel the payment associated to the BAT

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms