R12: OIE: Internet Expense Approval Workflow Error: Inform Preparer Expense Report Approval #EXCEPTION WFNTF_ROLE 3205: 'JFROST.COM' is not a valid role or user name. (Doc ID 2322679.1)

Last updated on APRIL 24, 2023

Applies to:

Symptoms

OIE workflow errors for an employee with the following error:

ERROR
-----------------------

Begin Date Activity Status Result User
------------------ --------------------------------------------- -------- --------------- ---------------
17-JUL-17 19:20:12 ROOT/AP Standard Expense Report Process ACTIVE #NULL
...
17-JUL-17 19:30:15 Manager (Spending) Approval Process/Inform Preparer Expense Report Approval ERROR #EXCEPTION
  

41 rows selected.

**** Errored Activities

Activity Result Error Name
--------------------------------------------- --------------- ------------------------------
Error Message
------------------------------------------------------------------------------------------------------------------------------------
Error Stack
------------------------------------------------------------------------------------------------------------------------------------
Inform Preparer Expense Report Approval #EXCEPTION WFNTF_ROLE
3205: 'LASTNAME.NAME@XXXX.COM' is not a valid role or user name.
  
Wf_Notification.SendGroup(USERNAME@ORACLE.COM, APEXP, OIE_EXP_REPORT_MGR_APPROVED, WF_ENGINE.CB)
Wf_Engine_Util.Notification_Send(APEXP, 129####, 30####, APEXP:OIE_EXP_REPORT_MGR_APPROVED)
Wf_Engine_Util.Notification(APEXP, 129####, 30####, RUN)



The issue can be reproduced at will with the following steps:
1. Submit an expense report through OIE for employee:<LAST_NAME, FIRST_NAME MI>
2. Have managers approve the expense report
3. Error occurs when attempting to email the employee that the report has been approved.

Cause