Auto Creation Of Logistics Lines Fails When The Item Is Serial Controlled But Not IB Trackable
(Doc ID 2322844.1)
Last updated on SEPTEMBER 02, 2020
Applies to:
Oracle Depot Repair - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.5 version, Depot Setup
When attempting to create a Repair order the following error occurs when the logistics lines are auto created..
ERROR
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The creation of a default logistics line(s) failed. Please enter the requisite line(s) manually in the Logistics tab
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a service request for a serial controlled item. (Install base is not used)
2. Create a repair order..
3. An error occurs while the logistics lines are auto created.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |