Auto Creation Of Logistics Lines Fails When The Item Is Serial Controlled But Not IB Trackable

(Doc ID 2322844.1)

Last updated on OCTOBER 30, 2017

Applies to:

Oracle Depot Repair - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Depot Setup

When attempting to create a Repair order the following error occurs when the logistics lines are auto created..

ERROR
-----------------------
The creation of a default logistics line(s) failed. Please enter the requisite line(s) manually in the Logistics tab


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a service request for a serial controlled item.  (Install base is not used)
2. Create a repair order..
3. An error occurs while the logistics lines are auto created.

Cause

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