Operating Unit For Logistics Line Not Selected As Per Multi-Org Set Up Form

(Doc ID 2322881.1)

Last updated on OCTOBER 30, 2017

Applies to:

Oracle Depot Repair - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

On : 12.2.5 version, Depot Setup

Operating Unit for Logistics Line not selected as per Multi-Org Set Up form

If SR is created first using the SR form and then Service Order is created- the operating unit is selected as per the rules specified in the Multi-Org Set Up form.
When Service Request is created from Depot Workbench and then Service Order is created - the operating unit for the logistics line is not selected as per the rules specified in the Multi-Org Set Up form. It seems to be always selecting the operating unit based on MO:Default Operating Unit.

Should this work the same way as when SR is created first from SR form?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms