How To Track Duplication Customer Claims ?

(Doc ID 2322898.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Trade Management - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

On : 12.2.6 version, Claims

How to Track duplication Customer Claims ?

Today within Claims (Trade Management) there is a Customer Reference field where we were going to enter the invoice we receive so we can see when those numbers are duplicated. However, the Customer Reference Number is the invoice number and when it is populated it doesn't work.  Is there another way to track duplicate customer claims? We sell through distribution so the invoices we receive are those that are between the Distribution and Customer and they do not match invoice that was sent from company xyz to Distribution. 

 

 

Solution

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