Exporting Transaction Details Report For A Date Range Gives 500 Internal Server Error

(Doc ID 2322956.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Incentive Compensation - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transactions

When attempting to export Compensation Manager Transaction Details Report for a date range.
the following error occurs.

ERROR
-----------------------
"500 Internal Server Error" after 10 minutes.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Compensation Manager
2. Reports
3. Transaction Details Report
4. Fill the date range and click export button


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms