java.lang.NullPointerException When Associate Address With Account In HTML Contact Center

(Doc ID 2323000.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Customer Care - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to create address in HTML contact center page and clicking on check box "Associate Address With Account",
the following error occurs.

ERROR
-----------------------
Exception Details.
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.csc.oa.site.server.CscSiteAMImpl.getMOCurrentOrgId(CscSiteAMImpl.java:658)
at oracle.apps.csc.oa.site.server.CscSiteAMImpl.createAccountRowsForEditFlow(CscSiteAMImpl.java:496)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service -> Customer Management -> HTML Contact Center
2. Search Customer(Organization) record and click Organization name
3. Organization Overview is displayed, click link for Address
4. Organization Address Summary is displayed, Under Actions - click Create Address
5. Capture Address Details, click check box for "Associate Address With Account"

Changes

 

Cause

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