Dispatch Center Shortcuts Not Working And Crashes On Pressing TAB Key

(Doc ID 2323423.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispatch Center

When attempting to put cursor to Time zone field and press tab, the form gets disconnected and
the following error occurs.

ERROR
-----------------------
FRM-92100: Your connection to the Server was interrupted.
This may be the result of a network error, or a failure on the Server
You will need to reestablish your session

Also client is complaining in Gantt Chart ALT+M and ALT+R are not doing anything. Can we add the two short keys?


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Dispatch Center
2. Put cursor to Timezone field (either user timezone or server timezone), press tab
3. Also in Gantt Chart ALT+M and ALT+R are not doing anything



Cause

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