Task Type and Task Template Drop Down's Do Not Show All Values
(Doc ID 2323443.1)
Last updated on OCTOBER 31, 2017
Applies to:Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.
When creating a new task in the Resolution and Wrap Up region, using "Task Type" or "Task Template" drop down lists, not all values are available for selection.
Agent Dashboard > Create Service Request > Resolution and Wrap Up > Create Task
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