Task Type and Task Template Drop Down's Do Not Show All Values

(Doc ID 2323443.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When creating a new task in the Resolution and Wrap Up region, using "Task Type" or "Task Template" drop down lists, not all values are available for selection.

Agent Dashboard > Create Service Request > Resolution and Wrap Up > Create Task

Changes

 

Cause

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