From The Field Service Technician Portal Some Task Fields Are Not Displayed On Details Tab

(Doc ID 2323521.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 , Field Service Engineer Portal


When updating a task from FSTP the following fields are missing on the task details tab.

Task type
Task status
Priority
Assignment status
Escalation
Planned effort

Steps to reproduce:

1. Open the FSTP dashboard.
2. select 'open tasks' view
3. select a task and click the update icon ( pencil icon)
4. Select the Details tab



Cause

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