Field Service: Cannot Find "Service Request Additional Information" Descriptive Flexfield (DFF)
(Doc ID 2323900.1)
Last updated on JULY 14, 2020
Applies to:Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.
On 12.2.x - Field Service Technician Portal
The Descriptive Flexfield (DFF) named "Service Request Additional Information" is missing on the update task page in the Field Service Technician Portal
Document name: /oracle/apps/csf/portal/task/webui/CsfTaskPG
Try to enable the field via Personalizations, but the item is not listed.
(R) Field Service Technician Portal
(N) Dashboard > Update Task
- Personalize Page -> Page Layout: Create Task -> Hide Show Header: Service Request Details
=> DFF MISSING
What is Working:
It works fine in Release 12.1.3.
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In this Document