Field Service: Cannot Find "Flex: Service Request Additional Information" Descriptive Flexfield (DFF)

(Doc ID 2323900.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On 12.2.x - Field Service Technician Portal

The Descriptive Flexfield (DFF) named "Flex: Service Request Additional Information" is missing.

Steps:

Document name: /oracle/apps/csf/portal/task/webui/CsfTaskPG

Try to enable the field via Personalizations, but the item is not listed.

(R) Field Service Technician Portal
(N) Dashboard > Update Task
     - Personalize Page -> Page Layout: Create Task -> Hide Show Header: Service Request Details

     => DFF MISSING


What is Working:

It works fine in Release 12.1.3.

Cause

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