Unable To Add Attachment When Creating A Service Request From Contact Center Teleservice
Last updated on NOVEMBER 06, 2017
Applies to:Oracle Customer Care - Version 12.2.6 and later
Information in this document applies to any platform.
In 12.2.6 service requests viewed from contact center in the special help menu, attachment icon is disabled. Unable to add attachment.
Creating SR's within contact center works fine and adding attachments through iSupport works as expected.
Steps To Reproduce
1. Navigate > Service > Customer Management > Contact Center > query person (ie. ABC) > Service request tab > create SR > save > attachment icon disabled
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