Unable To Add Attachment When Creating A Service Request From Contact Center Teleservice

(Doc ID 2324460.1)

Last updated on NOVEMBER 06, 2017

Applies to:

Oracle Customer Care - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

In 12.2.6 service requests viewed from contact center in the special help menu, attachment icon is disabled. Unable to add attachment.

What Works
=========
Creating SR's within contact center works fine and adding attachments through iSupport works as expected.


Steps To Reproduce
===============
1. Navigate > Service > Customer Management > Contact Center > query person (ie. ABC) > Service request tab > create SR > save > attachment icon disabled

Changes

 

Cause

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