System requires to " Save Changes" Even Though No Changes are Made

(Doc ID 2324678.1)

Last updated on NOVEMBER 03, 2017

Applies to:

Oracle Service Contracts - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Setup or Administration Bugs

ACTUAL BEHAVIOR
---------------
System asking to Save Changes even though no changes were made
  

EXPECTED BEHAVIOR
-----------------------
As no changes were attempted Expect the form to close without any actions required by user

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigated to contract is in entered status and Open
2. Move the cursor from lines to header. No other entries or changes were made.
3. Attempt to close
4. Receive Message - Do you want to save the Changes you have made ?

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are confused as to why they are asking to save changes

Cause

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