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Using Position Hierarchy and Approval Hierarchy Not Working Resulting in No Approver Found (Doc ID 2324720.1)

Last updated on NOVEMBER 07, 2017

Applies to:

Oracle Purchasing - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On 12.2.4 version users are submitting POs for approval and they are not routed to approver and submitting user received "No Approver Found for Purchase Order NNNNN"
 

ERROR
-----------------------
No Approver Found for PO NNNNNN


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Adjust Hierarchy with new Buyers
2. Test submitting POs and issue occurs
 

Cause

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