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RACUST error: racsum: Error calling fddname 7760 while creating sites on existing addresses (Doc ID 2325145.1)

Last updated on NOVEMBER 07, 2017

Applies to:

Oracle Trading Community - Version 11.5.10.2 and later
Oracle Receivables - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Others

While running the customer interface program to create BILL_TO and SHIP_TO sites on existing addresses, the following error message appears in the log file:

ERROR
-----------------------
>>racsum: printing summary.
Current system time is 23-OCT-2017 09:21:33
7760
racsum: Error calling fddname
7760
position = 367
start = 360
number = 8
racsum: Error creating summary.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Run > Requests
3. Run the Customer Interface program

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the new sites to create transactions.

Cause

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