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Depot Technician Portal: Unable To Issue Components - Error: "Total serial numbers does not match the transaction quantity" (Doc ID 2325968.1)

Last updated on NOVEMBER 07, 2017

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Unable to issue Components from Depot Technician Portal within the Materials Section.

When attempting to issue both serialized and non-serialized items, an error message occurs which prevents any of the items from being issued.
Only when transacting mixed serialized and non-serialized items does the error occur.

Error:

* Error on Page:

  (x) Error
     1. Total serial numbers does not match the transaction quantity
     2. Transaction processing for the selected job has failed.

* Output from Log file [ excerpt ]:
 
[10-SEP-00 01:00:00] INV_TRX_MGR: Ex. total Serial number does not match transaction quantity.SerQty=0.0,totqty=-1.0
[10-SEP-00 01:00:00] INV_TRX_MGR: **Ex: Ex. total Serial number does not match transaction quantity:Serqty=0.0,totqty=-1.0
[10-SEP-00 01:00:00] INV_TRX_MGR: Ex.. in process LotNumberTrx:oracle.apps.inv.transaction.utilities.InvTrxException
[10-SEP-00 01:00:00] INV_TRX_MGR: **Ex: Ex.. in processLotNumberTrx:oracle.apps.inv.transaction.utilities.InvTrxException
[10-SEP-00 01:00:00] INV_TRX_MGR:  Ex... in processLots: oracle.apps.inv.transaction.utilities.InvTrxException
[10-SEP-00 01:00:00] INV_TRX_MGR: **Ex: Ex.. in processLots: oracle.apps.inv.transaction.utilities.InvTrxException
[10-SEP-00 01:00:00] INV_TRX_MGR: BaseTransaction. Rollbacking all changes: oracle.apps.inv.transaction.utilities.InvTrxException
[10-SEP-00 01:00:00] INV_TRX_MGR:  error expl :Ex.. in processLots: oracle.apps.inv.transaction.utilities.InvTrxException
[10-SEP-00 01:00:00] INV_TRX_MGR: TrxUtil: stacked message - Total serial numbers does not match the transaction quantity
[10-SEP-00 01:00:00] INV_TRX_MGR:  error msg :Total serial numbers does not match the transaction quantity
[10-SEP-00 01:00:00] INV_TRX_MGR:  error msg2 :Total serial numbers does not match the transaction quantity
[10-SEP-00 01:00:00] INV_TRX_MGR:  Mssg peeked :Total serial numbers does not match the transaction quantity

Steps:

(R) Depot Repair Technician Portal
(N) Service Order Search > Service Order = 12345

Material Issue Details:

   . 1147-088 , Op Seq = 10, Job = J10, SN = A00001, Revision 001 , SubINV = NEW01, Lot = L1, Locator = WH.01
   . 1127-088 , Op Seq = 10, Job = J10, SN < NULL >, Revision null, SubINV = NEW01, Lot = L1, Locator = WH.01

=> Apply, and error occurs.

What is Working:

- Transacting multiple serialized items at the same time is not an issue.
- Transacting multiple non-serialized items at the same time is not an issue.
- It works fine from WIP.

Cause

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