Customer Profile Copy Request Errors Out And Customer Site Profiles Are Only Partially Updated

(Doc ID 2326092.1)

Last updated on NOVEMBER 13, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

Customer Profile Class was updated. On saving, option Update All Profiles was selected.
Concurrent process Customer Profile Copy completed with signal 11 error immediately (req 182214584)
A further update was made to profile class, and the Customer Profile Class concurrent process hangs (req 182214739)
Customer site profiles are only partially updated. For example: Payment Term and Message Text were updated, Charges Schedule was not.


ERROR
-----------------------
print the first test message
update_profile l_cust_prof_class_id_negative = -1104102
/puponi/apps/apps_st/appl/ar/12.0.0/bin/ARBCPC
Program was terminated by signal 11


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Control > Requests > Run requests
3. Submit the Customer Profile Copy concurrent request > Notice it ends in error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update profile information and this is impacting billing and dunning.

Cause

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