UPK: 12.1.0.3 Checking In Documents Fails with Error ORA-00904: "DBMS_LOB"."GETLENGTH" in the Event Log

(Doc ID 2326726.1)

Last updated on NOVEMBER 09, 2017

Applies to:

User Productivity Kit - Version 12.1.0.3 and later
Information in this document applies to any platform.

Symptoms

Problem Statement
------------------------
When trying to CheckIn documents in UPK 12.1.0.3, user is getting an error message: "There was a problem with the server. Please ask your system administrator to check the event logs on the server for details about this error."
The event Viewer log from the server shows the following error message: "ORA-00904: "DBMS_LOB"."GETLENGTH": invalid identifier "

Replication Steps
-----------------------
The issue can be reproduced with the following steps:
1. Open UPK
2. Select content to CheckIn
3. Click CheckIn
4. Receive error message


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms