Return Type List Of Values Is Not Showing Any Return Type

(Doc ID 2326728.1)

Last updated on NOVEMBER 09, 2017

Applies to:

Oracle Depot Repair - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Returns Portal

ACTUAL BEHAVIOR
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In Returns Portal, when try to enter a new return, the Return Type LOV is not showing any values for selection.

EXPECTED BEHAVIOR
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The Return Type LOV should display the available return types

STEPS
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The issue can be reproduced at will with the following steps:
1. In Depot Repair > Setup > Returns Portal > Return Types > define a return type
2. Go to Depot Repair > Returns Portal > Click on Enter Returns
3. In the Enter Returns page the Return Type LOV has no values for selection


Cause

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