The Commit Task Menu Option Is Disabled After Scheduling A Task In The Dispatch Center Form

(Doc ID 2327123.1)

Last updated on NOVEMBER 10, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 Dispatch center form


ACTUAL BEHAVIOR
---------------
The commit task option from the dispatch center form is greyed out after scheduling a task.

EXPECTED BEHAVIOR
-----------------------
The commit task option should be enabled for tasks that are scheduled.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open dispatch center form
2. Query a task that is scheduled
3. Right click on the task.  The commit task option is greyed out and cannot be selected.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms