Added Task Status In Transitions Is Not Showing In Assignment Status Drop Down In Debrief HTML Page

(Doc ID 2327223.1)

Last updated on NOVEMBER 10, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Field Service Administrator Portal

ACTUAL BEHAVIOR
---------------
After adding a task status in Transition, it is not showing in Assignment Status Drop down menu sometimes.

EXPECTED BEHAVIOR
-----------------------
Expect the Assignment Status drop down menu to display Task status properly

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add a task status in Transition Rule
2. Go to FSAP, query a task and click Debrief
3. Check the Assignment status drop down menu



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms