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Inactive Vendor Contact Name Replaces Active Contact on a Service Contract (Doc ID 2327531.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle Service Contracts - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Service Authoring

Selected vendor contact name changing to an inactive contact name after save and re-open the Contract

A User created a Contract and selected an active employee as a vendor contact. After the session is closed and query the contract again returns inactive employee name of the vendor contact

Selected vendor contact should be retained on the Contract

The issue can be reproduced at will with the following steps:
1. Navigate to Service Contracts Manager responsibility
2.Create a new Service Agreement
3. Enter required details and vendor contact as 'Contract Administrator' and Save
4. Re-query the contract and observe that the contact name is changed




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