In Agent Dashboard,in Attachment Description Field Text Wrap Up Does Not Happen

(Doc ID 2327942.1)

Last updated on NOVEMBER 13, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Agent Dashboard

ACTUAL BEHAVIOR
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In Agent dashboard, when Attachment is added with long description ,the text wrap does not happen

EXPECTED BEHAVIOR
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Expect that In Agent dashboard, when Attachment is added with long description ,the text wrap should happen

STEPS
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The issue can be reproduced at will with the following steps:

1. Login to application
2. (R)Support Specialist (N)Agent Dashboard
3.Open any Service Request
4.Add attachment with long description and save



Changes

 

Cause

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