My Oracle Support Banner

Performance Issue While Searching for Exact Serial Number On "Create Service Request" Form While Creating Service Request (Doc ID 2327980.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
It is taking 2-3 minutes to search for serial number on "Create Service Request" form in order to create Service Request

EXPECTED BEHAVIOR
-----------------------
Expect to be able to retrieve the serial number in few seconds while creating Service requests


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Create Service Request form
2. Enter serial number and tab out



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.