Performance Issue While Searching for Exact Serial Number On "Create Service Request" Form While Creating Service Request

(Doc ID 2327980.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
It is taking 2-3 minutes to search for serial number on "Create Service Request" form in order to create Service Request

EXPECTED BEHAVIOR
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Expect to be able to retrieve the serial number in few seconds while creating Service requests


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Create Service Request form
2. Enter serial number and tab out



Cause

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