Performance Issue While Searching for Exact Serial Number On "Create Service Request" Form While Creating Service Request

(Doc ID 2327980.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Service Request Form

It is taking 2-3 minutes to search for serial number on "Create Service Request" form in order to create Service Request

Expect to be able to retrieve the serial number in few seconds while creating Service requests

The issue can be reproduced at will with the following steps:
1. Open Create Service Request form
2. Enter serial number and tab out


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms