Advanced Find Tasks Form Does not Display Results For Multiple Selected Resources

(Doc ID 2327984.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispatch Center

ACTUAL BEHAVIOR
---------------
Advanced find tasks form doesn't display results for multiple selected resources .Searching with various criteria for multiple resources results only return for one of the selected resources each time.

EXPECTED BEHAVIOR
-----------------------
Expect that the advanced find tasks form lists the result of all the selected resources

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. (R)Field Service Dispatcher,Vision Operations
(N)Dispatch Center
Find Icon
Advanced Find Tasks Form opens
2. Check Others check box in Assignee block and click ... beside Name field
Now from available values select multiple resources
3. Click OK and Find
In Dispatch Center Able to see only tasks for one assignee


Changes

 

Cause

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