Ship to Customer Details Are Missing on Claim after Updating Details on Settlement Tab

(Doc ID 2328450.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Trade Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, CLAIMS

ACTUAL BEHAVIOR
---------------
When navigated to claim settlement tab and save claim, ship to customer details on missing on claim page.

EXPECTED BEHAVIOR
-----------------------
Ship to customer details should not be missing after claim update.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a manual claim and add bill to and ship to customer details
2. Navigate to settlement tab and populate details and click on save
3. You can see ship to customer details are missing on claim main page

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add ship to customer on claim

Cause

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