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Customer Standard Form Switching From Person Back To Organization (Doc ID 2328809.1)

Last updated on NOVEMBER 21, 2017

Applies to:

Oracle Receivables - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Customers Module

ACTUAL BEHAVIOR
---------------
In Receivables > Customers, change Customer search to Person > if you click on the Customers link in the upper left to go back to the Search, it changes Search by to Organization.

EXPECTED BEHAVIOR
-----------------------
Expect the Search by to stay as Person.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Receivables > Customers > Change search by to Person
2. Query customer and go to Accounts
3. Click customers link in the upper left and and see that it goes back to Search by Organization

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to keep changing Search by to Person.

Cause

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