Error When Running Process Email Center Purge Requests (Doc ID 2329112.1)

Last updated on DECEMBER 19, 2022

Applies to:

Symptoms

When attempting to purge emails
the following error occurs.

ERROR
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Error While Updating MLCS


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to (R) Email Center Administrator -> Email Center Administration -> Administration > Purge. Submitting a new request.
2. Then navigate to (R) Email Center Administrator -> Email Center Administration -> Monitoring -> Concurrent Programs and submitted the Process Email Center Purge Request.
3. The request complete with a phase of "complete" and status "Normal" but in (R) Email Center Administrator -> Email Center Administration -> Administration. Purge the request shows as failed.

Changes

Cause

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