Error When Running Process Email Center Purge Requests

(Doc ID 2329112.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to purge emails
the following error occurs.

ERROR
-----------------------
Error While Updating MLCS


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Email Center Administrator -> Email Center Administration -> Administration > Purge. Submitting a new request.
2. Then navigate to (R) Email Center Administrator -> Email Center Administration -> Monitoring -> Concurrent Programs and submitted the Process Email Center Purge Request.
3. The request complete with a phase of "complete" and status "Normal" but in (R) Email Center Administrator -> Email Center Administration -> Administration. Purge the request shows as failed.

Cause

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