Performance Issue in Agent Dashboard Update Service Request Page When Moving to Entitlements And Deadlines Tab

(Doc ID 2329422.1)

Last updated on NOVEMBER 16, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Update Service Request

ACTUAL BEHAVIOR
---------------
After applying patch 23738323:R12.OKS.C it still takes around 12 seconds to navigate from any tab to Entitlements and Deadlines tab in Update Service Request page


EXPECTED BEHAVIOR
-----------------------
Expect the tab change to take place in few seconds

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to agent dashboard
2. Query for any Service request which has got contract associated and having many lines
3. Navigate to entitlements and deadlines tab



Cause

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