Create Document with large number of rows will cause high CPU usage and stop user from logging into EBS
(Doc ID 2330098.1)
Last updated on OCTOBER 08, 2019
Applies to:
Oracle Web Applications Desktop Integrator - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
Create a Custom Integrator which downloads data from a custom table that contains 250000 records (with 10 columns).
When creating a document from Desktop Integration -> Create Document -> select this custom integrator,
Excel opens but downloading the data takes very long time and end up showing below error message.
Please contact your support representative.
When trying to re-login to this EBS env with another browser session, it takes around 10 minutes to show the login page,
and after entering user/password, it takes another 25minutes to show the page with responsibility.
Executing 'top' command on the server, it shows java process has high CPU usage as below:
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
28122 r122 20 0 5552m 3.4g 3352 S 193.0 45.8 14:26.09 java
bne.log shows below error message:
9/6/17 7:18 PM [ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)' ERROR BneFileDownloadPage1%3A%3AcreatePage()++Exceeded+maximum+wait+time+for+bootstrap+download+to+occur.++This+may+have+been+caused+by+high+load+on+the+server+or+some+other+network+error.+
9/6/17 7:19 PM [ACTIVE] ExecuteThread: '18' for queue: 'weblogic.kernel.Default (self-tuning)' ERROR BneFileDownloadPage1%3A%3AcreatePage()++Exceeded+maximum+wait+time+for+bootstrap+download+to+occur.++This+may+have+been+caused+by+high+load+on+the+server+or+some+other+network+error.+
Changes
Upgraded from R12.1.3 to R12.2.4 with R12.ATG_PF.C.delta.5 (19245366) or higher applied.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |